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Frequently asked questions

Navigate to the Orders page and select the ‘Create order’ button. You will then be asked to search for the school, it is important to make sure you request the correct school. For more details, please see our guide.

Try searching for the school using a regional identifier (e.g., DfE, URN, ACARA etc) or postcode. If the school still doesn’t appear, we may need to add it to our system. Please submit a support ticket and provide as much information as possible, including the school's website.

You can add Purchase Orders (PO) numbers by navigating to the ‘Invoices’ section, selecting ‘...’ and ‘Add PO Number’. You will then be prompted to enter a PO number. Once the update is processed, we will send the updated invoice to your finance team. The invoice will also be available via the Xero link in the portal. For more details, please see our guide.